Legals

PRIVACY POLICY

Your privacy is important to ADAQ. This policy explains how we collect, use, disclose, and manage your Personal Information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We're committed to protecting your data, from contact details to professional information, ensuring transparency and security in all our interactions and services.

Read our Privacy Policy 1.6.3

 

Website Disclaimer 

The ADAQ website service is an online information resource and is provided for general information on oral health topics and is current at the time of publication. ADAQ makes every effort to ensure the content of this site is up to date and accurate, it makes no warranty or guarantee about this website or any information therein. Appropriate dental/medical advice in relation to your personal situation should be sought as this website provides advice of a general nature only.  

ADAQ does not necessarily support, endorse or agree with opinions and views represented on this website. ADAQ disclaims all responsibility and all liability for all expenses, losses, damages & costs incurred as a result of the information being inaccurate or incomplete in any way.  

ADAQ is not responsible for the accuracy or currency of information linked to or accessed by links from this website. ADAQ does not necessarily endorse or approve the websites (or their content or owners) linked to by links on the ADAQ website. ADAQ cannot guarantee that the electronic material within this website or links connected to this website are free from computer viruses or other infection, contamination or destructive properties.  

To get help, report a problem, or make a suggestion about the ADAQ website, please contact us. Alternatively, call 07 3252 9866 during office hours (8:30am-5pm Monday to Friday).

Website Terms of Use 

By using this website, you are agreeing to the Terms of Use which are a legally binding agreement between you and ADAQ. Your use of this site is deemed to be acceptance of these Terms of Use, which may be amended at any time by ADAQ.  

The Terms of Use will be governed by and interpreted in accordance with the laws of the State of Queensland. 

Security Policy 

When purchasing from ADAQ your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us. 

Pricing Policy 

ADAQ operates within the Australian dental profession and therefore is carefully monitored by our staff to provide our customers with the latest, competitive prices. All of our prices are in Australian dollars (AUD) and include GST (Goods and Services Tax) unless otherwise stated. 

Member-only Content 

A significant portion of this website is intended for use by ADAQ members only. To access these sections, a valid login and password supplied by ADAQ must be used. ADAQ reserves the right to deactivate a login or password to member-only services where there are reasonable grounds to believe the login details have been compromised or issued to a person or organisation other than the authorised member. 

ADAQ Training Materials 

ADAQ is a Registered Training Organisation (30621). Training materials available through ADAQ are subject to copyright under the laws of Australia. The copyright in these materials as a whole is owned by ADAQ. Third parties own the copyright in some materials incorporated within these materials. 

Events Terms & Conditions 


Registrations 

Registrations for ADAQ events must be received in writing with payment (if applicable) by the RSVP deadline as listed on the website and registration form. Early registration is recommended. If an event is fully booked, a waiting list may be available.  

Fees 

Registration fees include cost of enrolment, catering, materials and any other items or equipment detailed in the course outline. The registration fee that applies is determined by your membership status on the course date. Bookings by credit card may attract a service fee payable directly to the service provider at time of booking.

Privacy 

Attending delegates names and practice details may be included on a Delegate List for distribution to speakers, sponsors, exhibitors and any other affiliated entity involved in the event. Please let us know at time of registration if you do not consent to this information being included on a Delegate List. Delegate details may be passed to an affiliated party, when the event is being presented in conjunction with a third party event provider. This information is solely used for the purpose of recording and confirming credentials once the course is completed. 

Photography/Videography 

Your image may be photographed or recorded at any time throughout an Association activity and we may publish, use, or reproduce this image or recording of you in published communications, including but not limited to internet, print, video, DVD, television, radio, cable or other electronic applications. Collecting this personal information is to promote our services and to report on our events. Examples of publications are ADAQ News and the ADAQ website. By attending an ADAQ event, you give your consent to the reproduction or use of your image in full or part for any promotional, advertising and commercial activities of ADAQ.  

If you do not wish to have your image photographed or filmed or included in any of our publications, please contact us to advise us of this fact. Any personal information including an image or recording of your person is securely stored by us and only authorised staff members will be granted access to this information. We take all reasonable efforts to ensure your personal information is not misused, lost or accessed by unauthorised persons. 

Cancellations - Refund Policy 

Event cancellation or rescheduling by ADAQ  
ADAQ reserves the right to cancel, postpone, relocate or reschedule any event. In such cases, ADAQ will endeavour to notify delegates as soon as possible to minimise inconvenience. ADAQ will not accept responsibility for any travel or accommodation costs incurred by delegates or for changes to delegate work commitments or personal circumstances. Where a refund is due, it will be paid within 30 days of the notification. If an event is rescheduled, a delegate may elect to transfer the fee from the cancelled event to a future event of equal value. In such circumstances, the terms and conditions for cancellation below apply.  

Paid Events: Hands-on Sim Lab event  
A $55 administration fee applies to ALL cancellations. A full refund, less the administration fee, will be given for cancellations for Sim-Lab event received more than 14 days prior to the event. No refund will be given for cancellations made with less than 14 days notice. Cancellations must be received in writing by mail, fax or email. Substitution of delegates may occur at any time at no additional cost.  

Paid Events: Lecture or Seminar 
A $55 administration fee applies to ALL cancellations. A full refund, less the administration fee, will be given for cancellations for lecture programs received more than 14 days prior to the event. A 50% refund will be given for cancellations received between 7-14 days prior to the event. No refund will be given for cancellations made with less than 7 days notice. Cancellations must be received in writing by mail, fax or email. Substitution of delegates may occur at any time at no additional cost.  

Paid Events: Online courses  
Access to online coursework will be available 10 business days from receipt of payment. A full refund, less the administration fee of $55, will be given for cancellations made within 10 business days from receipt of payment. Any cancellations must be received in writing by mail, fax or email. No refund will be given once course work is dispatched. Delegates have 6 months from receipt of payment to complete and submit assessment for this course.  

Free Events  
Delegates who cancel within 3 business days prior to the event or delegates who register but fail to attend, may incur a $55 charge. All cancellations must be notified in writing.  

Failure to attend  
A delegate who registers for an event but fails to attend will be liable for 100% of the registration fee. 
 
 
Transfers of Registration 

Delegate transfer requests must be notified in writing no less than 14 business days prior to the event, otherwise a delegate will be liable for 100% of the registration fee. Transfers for the same event are limited to 5 transfers and costs may apply.

CPD Hours 

ADA Members who attend an ADAQ event that attracts CPD Hours will receive a Statement of Attendance for their records. Please note that CPD is mandatory for current Dental Board of Australia registration.

TRAINING TERMS & CONDITIONS

Enrolment

Completed and signed enrolment forms must be forwarded to ADAQ Training with payment and completed payment form by due date. Whilst every endeavour will be made to conduct all advertised courses, ADAQ reserves the right to change timetables, student events, courses offered, teachers and other such details beyond our control that affect enrolments. ADAQ will make every attempt to advise students of any changes made.

Course Materials

All materials issued by ADAQ Training are subject to copyright and are for the use of the student only. Please note that the replacement of student resource material will incur an additional fee.

Refunds

Refunds will only be considered under exceptional circumstances and will incur an administration charge. Policy supplied in the Student Policy Information.

Withdrawals/Deferrals

All requests must be in writing. Before you decide to defer or withdraw, please contact ADAQ to discuss the matter. Withdrawal is not necessary. Deferrals may be requested for up to 12 months and may attract an additional fees.

Authority to report to Employer/Sponsor

lf the enrolment has been subsidised by your employer or other sponsor, or has been organised and supported through your employer, students hereby give the authority of ADAQ to provide information in relation to your enrolment and study progress to your employer and/or sponsor organisation.

ADAQ complies with relevant legislation regarding the collection and use of personal information, and abides by the Privacy Statement in the ADAQ Policy Book.

Compulsory Workplace Visits

Compulsory Workplace Visits are included in this course. This may be comprised of visits to the student in their workplace for the purpose of assessment and/or discussion.

HLT35021 Certificate III in Dental Assisting students will require one or more workplace visits.

HLT45021 Certificate IV in Dental Assisting (Dental Radiography elective) are required to complete minimum three day practicum, plus one day at ADAQ for the chosen additional elective and students will require one or more workplace visits.

HLT45021 Certificate IV in Dental Assisting (Oral Health Promotion elective) students and will require one or more workplace visits.

The ADAQ assessor will assess the student by direct observation and oral questioning for approximately two and a half hours. 

The date and time of the workplace visits will be negotiated between the employer/practice manager and the learner. Dependent on availability of assessors in the area. 

ADAQ must be notified in writing five (5) working days in advance if you are unable to attend your workplace assessment on the agreed date of visit. Failure to attend or cancellation within 5 days may result in a cancellation fee of $200 plus travel if applicable.

Dependent on availability of assessors in the area, students may be required to wait up to six months to rebook a rescheduled workplace visit.

Workplace visits will not be arranged for students whose accounts or assessments are in arrears. Dependent on availability of assessors in the area, students may be required to wait up to six months to arrange workplace visits once overdue accounts have been paid or assessments are bought up to date.

Venue hire terms and conditions


1. Booking confirmation & billing 
Bookings will not be confirmed until the online Booking Form and acceptance of the Terms & Conditions has been completed. ADAQ will confirm the booking/s in writing within two (2) business days. Room Hire fees will be billed once ADAQ confirms the booking/s and must be paid within 7 days of issue. ADAQ reserves the right to change bookings up to 21 days prior to the booking date if the premises are required for ADAQ commitments.

2. Cancellation
Any cancellation must be received in writing to [email protected]. Cancellations received more than 4 weeks prior to the booking date, will incur a 25% cancellation fee.  For cancellations received 2-4 weeks prior to the booking date, a 50% cancellation fee will apply. For cancellations received less than 2 weeks prior to the booking date, booking fees are non-refundable. 

3. Facilities Security Bond
3.1. All hirers must pay a Facilities Security Bond prior to commencement of use of the ADAQ venue. 
3.2. Payment of the security bond entitles the hirer to one key and one fob for accessing the building. 
3.3. The Security Bond is equivalent to $100 per key and access fob required.
3.4. The Security Bond will be retained by ADAQ as a security against any damage to ADAQ property, and is fully refundable to you provided there is no damage to ADAQ property.
3.5. The hirer authorises ADAQ to deduct from The Security Bond any amounts required to pay for damage caused by the hirer.

4. Final Details
ADAQ will email the booking contact at least seven (7) days prior to each booking. It is the responsibility of the Study Club or Affiliate to notify ADAQ of the following no later than five (5) business days prior to the event date:

  • Final attendee numbers
  • Confirmation of venue set-up
  • AV requirements
  • Caterers’ details

5. Cleaning
Due to the risk of vermin and other pests, no open bins containing food scraps are to be left in any area. All rubbish (including bottles and cans) that does not fit in the kitchen bin is to be securely bagged and placed in the wheelie bins near the roller doors inside the car park.

All areas used during the event, including the carpet and kitchen, are to be left in a clean and tidy condition. A cleaning fee of $150 will be invoiced if rooms are left in a dirty or untidy condition. An email with evidence (including images, where appropriate) will be sent to the booking contact prior to an invoice being issued.

All tabletops are to be cleared, tablecloths are to be left on tables and the dishwasher is to be unloaded, drained, and turned off.

6. Supervision and Security
A representative of the hirer is to be onsite at a reasonable time prior to the conclusion of normal office hours or have made prior arrangements to meet with ADAQ staff regarding building security. A representative of the hirer is to be present when the caterers arrive, ADAQ staff are not required to await caterer’s arrival. A representative of the hirer must be present at the conclusion of the event and is responsible for the safety and security of the venue. This responsibility cannot be delegated to a third party.

Organisers are responsible for locking the building and the overall security of the building when events conclude outside normal office hours (8:00am – 5:00pm). This includes switching off all audio-visual equipment, dishwasher, air conditioning and lights; arming the alarm system; and checking all access ways are correctly locked, including the pedestrian door accessing the car park and the car park roller door (the last person leaving is not to leave until the car park roller door is completely closed).

A security callout fee of $200 may be charged to hirers who fail to adequately secure the premises on conclusion of their event. Only the organiser and speaker/s are permitted to park in the onsite car park (after hours only).

7. Audio-Visual Equipment
All AV equipment must be treated with care. Any breakage or damage to any item will be charged to the hirer. Do not touch or change any of the configurations including but not limited to volume and microphone frequencies. No third-party software is to be downloaded onto any ADAQ equipment. Any removable hardware must be checked for malware prior to insertion into ADAQ equipment.

8. Damage to Property or Persons
ADAQ will take extreme care with any goods delivered to the venue prior to your event. However, we cannot accept liability for loss or damage and suggest that appropriate insurance cover be arranged. Please advise us when items are being delivered prior to your event and ensure they are clearly marked with the name of the event and contact details.

ADAQ is not responsible for any loss, damage or injury caused to the venue, to any property (including ADAQ property, your property, property of third parties, or third-party suppliers) or any person (whether occurring before, during or after your event) which is caused or contributed to by the hirer or by any of the hirer’s employees, contractors, agents, guests or persons attending your event. Any damage to the venue or ADAQ property must be reported immediately to ADAQ on a Breakages and Damages Report. Any damage made to ADAQ property or belongings will be billed to the hirer. 

You, your employees, agents, contractors, and guests must not conduct any activities at the ADAQ venue that may cause damage to property, endanger the safety of persons (including those persons attending the event) or which may otherwise infringe the occupational, health and safety laws, regulations, or rules.

9. Laws and Regulations
You must ensure that you, your employees, agents, contractors, or any persons attending your event do not commit any act that is in breach of any State or Commonwealth legislation, or applicable by-laws, orders, regulations, or other provisions having the force of law. You must ensure that you, your employees, agents, contractors, guests, or persons attending your event follow the directions, procedures and security requirements as notified by ADAQ.

10. Disclaimer
The information or opinions presented by any hirer, attendee, employee, agent, or contractor whilst at the ADAQ venue does not constitute endorsement by the ADAQ. Any advertising of any event at the ADAQ venue cannot include the ADAQ logo without prior approval.