Join your professional home at ADAQ.

Get ready for the next 12 months with dedicated Member services from the largest community of dentists in Australia.

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Frequently Asked Questions

 

General Questions

Why should I renew?
ADAQ is the professional home for Queensland based Dentists. We provide essential resources and services for Members and engage with government, stakeholders and the community on your behalf to ensure we are the preferred and trusted source of knowledge and information about oral health and clinical practice in Queensland. Click here to explore  the benefits of being a Member.

How do I renew? 
We’ve sent all current Members an email, if you can locate the email there is a ‘quick link’ in it for you. Or simply, click here .

  • Login with your username & password (if you do not remember your password, click forgot password)
  • If you choose to pay by credit card, click 'Pay by Credit card'. Fill out the payment details and click Submit Order
  • If you choose to pay by BPAY, please login to your internet banking and use the details displayed in your member portal
  • You will receive an email with your tax invoice
  • We will notify you when your new membership certificate is ready

We have also put together some video 'how-to-renew' videos that steps you through the renewal process. (view further down)

Last year you offered 3 payments options, why are you not offering them again this year? 

Last year, ADAQ acknowledged that COVID-19 impacted many Members and offered a three month deferral on the payment of membership and insurance.

The acute phase of the pandemic in Queensland is now behind us and the COVID-19 vaccination program is rolling out across the State, providing greater certainty for the profession. However, should you be experiencing financial hardship, please contact us to discuss ways in which we can assist you to renew your membership

How much is ADAQ Membership? 
There are a range of ADAQ Membership categories available, please click here to view the categories and prices


Insurance FAQ's

What does the ADAQ QBE insurance policy cover?
The insurance policies we sell are comprehensive. When you take out insurance through us, you are covered for the total scope of dentistry.

Unlike other insurance providers, QBE insurance does not add loading to your policy if you undertake certain procedures such as implants, orthodontics or extraction of molars. You may only need to take out an extension cover through us, if you undertake botox treatment solely for cosmetic improvement.

I practice general dentistry and have been looking at adding an area of practice that wasn't disclosed in my application for insurance. What do I need to do to ensure I'm covered for this new activity?
Your QBE ADAQ Members Professional indemnity policy currently provides a broad definition of Your Profession with the Product Disclosure Statement. As a general dentist who is appropriately licenced and trained, you can undertake any activities included without referral. Contact the ADAQ Membership team (membership@adaq.com.au) to discuss any queries you may have.  

I'm thinking of retiring or otherwise ceasing practice permanently. What is the process should I make that decision?

Unlimited run-off cover is available to qualifying members upon application to ADAQ. For qualifying members applying for this cover within 90 days of ceasing practice, Your policy will be endorsed to provide ongoing indemnity for Your activities performed up until the date You ceased practice. It is important to notify Us of the cessation of Your practice. If you don't advise Us Your policy will not be endorsed to provide run-off cover which may expose you to liability arising from claims, you first learn about beyond the date you ceased practice.

Do I Qualify for the QBE part-time / restricted Professional Indemnity Policy?
In order to qualify for the part-time/restricted category, you are required to limit your working hours to 20 hours or less each week. Unfortunately, you cannot average your hours across 2 or more weeks to qualify for this category.  For example, if you work 10 hours one week and 25 hours the following week, then you do not qualify for the part-time category and the QBE full-time category is more appropriate for you. 

Do I Qualify for the QBE Government Professional Indemnity Policy?
In order to qualify for the QBE government category, you are required to be indemnified by your employer for professional indemnity claims made against you as a result of your work. If you fall within this category, the QBE policy works jointly with your employer’s policy to cover you for any additional liability that may arise, that is not covered under your employer’s policy. If you are in doubt about whether or not you are covered under your employer’s policy, we suggest you contact your employer and seek clarification. 
 
For more information about the insurance policies that ADAQ offers, please click here

My situation has changed, how do I change my Membership and/or insurance category?
Please email our Membership team (membership@adaq.com.au) to update your status.

How do I take out insurance with ADAQ?
You can purchase insurance with ADAQ online. Click here and login  to find the correct pricing for your category or contact the Membership team (membership@adaq.com.au)  

 

Payment Options


This year ADAQ is offering members two payment options:

Option 1 - Pay in full
Option 2- Quarterly payments

Is there any benefit for me to pay in full?

Yes! If you choose to pay in full prior to 30 June 2021 then you can claim your membership (and insurance renewal) as a tax deduction in your 2020-2021 tax return. Alternatively, you will need to wait until the following years tax return.  

Can I pay quarterly?
Yes, ADAQ is offering Membership payments quarterly. When you go to renew online, select quarterly payments. Fill in the direct debit form and return to membership@adaq.com.au

Can I pay both my membership and insurance quarterly?
Unfortunately, we could not reach an agreement with QBE to offer quarterly payments for your insurance premiums. Therefore, by 1 July 2021 you will be required to pay your insurance premium in full but only a quarter of your ADA/ADAQ Membership subscription.

What dates will my payments for quarterly Membership be taken?

Quarterly payments will be taken on or around the following dates.

  1. Wednesday, 30 June 2021
  2. Thursday, 30 September 2021
  3. Thursday, 30 December 2021
  4. Wednesday, 30 March 2022

Am I charged an administration fee for choosing quarterly? 
No, you will not be charged an administration fee.

What are my payment options?

  • Credit card – pay your fees in full by using your credit card online (no fees apply)
  • BPAY – Access your invoice to access the BPAY reference number
  • EFT – Access your invoice to see ADAQ’s bank details

For more information and to read the terms and conditions, please refer to the Direct Debit request form.

Can I pay both my membership and insurance quarterly?
Unfortunately, we could not reach an agreement with QBE to offer quarterly payments for your insurance premiums.

Therefore, by 1 July 2021 you will be required to pay your insurance premium in full but only a quarter of your ADA/ADAQ Membership subscription.

 

Accessing Certificates and Invoices

How do I download my tax invoice?

  • Visit the ADAQ website
  • login to your Member portal
  • Click on my payments tab and your current tax invoice is available to be downloaded.

How do I access my 2021-2022 Membership certificate?
To access your certificate, you will need to follow the renewal process and nominate your preferred payment option. Once completed, your certificate will be available within 3 business days via your Member portal. 

How do I access my 2020-2021 Membership certificate?
Previous membership certificates are unable to remain in your Member Portal, if you would like to request a copy of a previous Membership certificate, please email membership@adaq.com.au.

How do I access my 2021-2022 Insurance certificate?
To access your certificate, you will need to follow the renewal process and nominate your preferred payment option. Once completed, your certificate will be available within 3 business days via your Member portal. 

How do I access my 2020-2021 Insurance certificate?
Previous insurance certificates are unable to remain in your Member Portal, if you would like to request a copy of a previous Insurance certificate, please email membership@adaq.com.au.

My situation has changed, how do I change my Membership and/or insurance category?
Please email our Membership team (membership@adaq.com.au) to update your status.

Does ADAQ offer parental leave Membership?
Yes, we do. Please contact our Membership team (membership@adaq.com.au) for information on how to access this category.



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How-to-renew Videos

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Get ready for the next 12 months with ADAQ.

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