Breakfast with Ahpra and OHO

Breakfast with Ahpra and OHO


Queensland has a unique co-regulatory system in relation to the management of complaints about registered health practitioners and responsibility for complaints in Queensland is shared between the OHO, the Australian Health Practitioner Regulation Agency (Ahpra) and the 15 National Boards.    

The purpose of this briefing is for Ahpra and the Office of the Health Ombudsman to explain how they manage notifications about health practitioners given the co-regulatory environment in Queensland and to discuss the process undertaken by these bodies when making decisions relating to complaints. There will also be an opportunity for attendees to ask questions regarding the regulatory complaints process.  

Choose to attend the event in-person, or alternatively online via webinar. Please note the session will not be recorded and available after the event.



Heather Edwards
State Manager (Queensland) - Ahpra

Heather joined Ahpra in July 2019 in the newly created state manager role and is responsible for stakeholder engagement. Before joining Ahpra, Heather worked in Queensland Health where her last position was leading and supporting the 16-health service chief executives and the multidisciplinary executive director groups. The work focused on statewide service strategy and improvement, engagement, expert technical advice and knowledge and information management.

Heather is currently Chair of The Centre for Women and Co. a not-for-profit organisation that educates, supports and empowers women and their families across the Redland and Logan regions. Heather is a registered nurse and midwife with tertiary qualifications in health promotion and prevention, health management, and public policy. She is a member of the Australian Institute of Company Directors.

Jess Wellard
Executive Director - Office of the Health Ombudsman

Jess is the Executive Director of Assessment and Resolution at the Office of the Health Ombudsman (OHO). The Assessment and Resolution Division delivers the OHO’s complaints intake, assessment, referral, local resolution and conciliation functions. Since March 2020 Jess has applied the breadth of her governmental experience to drive improvements for the state’s health service regulator in the challenging circumstances presented by COVID-19, and has driven reform of internal processes to strengthen and streamline business operations.  

Prior to the OHO, Jess operated at the coalface of administrative oversight. With roles including Assistant Ombudsman and acting Deputy Ombudsman at the Office of the Queensland Ombudsman, Director of Investigations, OHO, and Director Policy and Projects, Dept of Justice and Attorney General, Jess has had significant exposure to justice and health projects and processes at senior levels of government.  
Jess has over 15 years’ experience as an admitted lawyer and investigator in Queensland government and statutory authorities, with a focus on regulatory oversight and public accountability. Her government career is built on a strong foundation as a solicitor in private practice with qualifications in law and psychology, and postgraduate qualifications in criminology, law and business leadership. 


ADA Member Dentist - Complimentary
Non-Member Dentist - $60


1 Non-Scientific hour


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11/11/2021 7:00 AM - 8:30 AM
Victoria Park Golf Complex 309 Herston Road Herston, QLD 4006 AUSTRALIA

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