Course Overview

Professional communication is becoming an important focus by the Dental Board when they are investigating a complaint against you by a patient.

This presentation will demonstrate how effective clinical communication strategies can mitigate the risk of a patient making a complaint and also help you with managing that complaint to hopefully avoid that turning into a legal claim or an Ahpra investigation.

Examples and case studies will be shown to demonstrate how the DBA deals with issues around communication for dental practitioners

Learning Objectives

Upon completion of this course, participants will be able to: 

• Understand your professional obligations regarding standards of communication with patients and staff.  
• Apply the 4 elements of effective communication strategies to improve your own standards of clinical communication. 
• Learn from case studies where other dental practitioners have been given conditions on their Ahpra registration relating to clinical communication

Presenter/s biography

Dr Martin Webb

BDSc (HONS) Qld 1990  FICD FPFA FADI  MAICD

Dr Martin Webb is a dentist in private practice on the Sunshine Coast. He has served in the past as the ADA Federal Vice President, the ADAQ State President, is currently the Vice Chair of the ADA Schedule and Third Party Committee and an ADA Federal Councillor for Queensland. He has conducted CPD lectures for over 10 years for ADAQ, and recently for ADA Victoria, University of Sydney, UWA dental school, UQ dental school, DHAA and ADOHTA. Dr Webb acts as an AHPRA auditor, mentor and educator to assist dentists with conditions on their registration. As a member of the ADAQ Peer review panel, he provides advice to ADAQ staff working to assist dentists with health fund audits, AHPRA complaints and Professional Indemnity insurance legal claims. Dr Webb serves on the Australian Government Professional Services Review Panel, to review inappropriate Medicare billing under the CDBS. In 2023 he was appointed to the ADC examiner panel.

He provides expert opinion reports for professional indemnity insurance lawyers, and has worked in the past as a clinical expert for OHO, the co-regulators in Qld. Dr Webb is a Fellow of the International College of Dentists, the Academy of Dentistry International and the Pierre Fauchard Academy. In 2022, Dr Webb was appointed as an Honorary Senior Lecturer at the University of Sydney School of Dentistry.

By registering for this course, you agree to the events terms and conditions outlined on the ADAQ website.